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    Table of Contents (in development)

    1. How can I pay for my orders?
    2. Are your books brand new? Used? What's the meaning of "minor shelf wear"?
    3. Do you offer pick-ups?
    4. What shipping services do you use and how much are the rates?
    5. My country isn't showing up in the registration, do you accept International orders?
    6. Can you buy my used or well-kept books?
    7. The Discount Coupon I used during checkout isn't working, why is this so?
    8. How does the Avalon Gems (Reward Points) works?
    9. How can I create a Gift Registry on Avalon.ph?
    10. How can I be an affiliate of Avalon.ph?
    11. Who do I contact if I have more questions?
    12. ... ?

    How can I pay for my orders?

    A: You can make payment through the following options:
    • Bank Deposit
      • Bank of the Philippine Islands (NOT BPI Savings)
      • Chinabank
      • BDO
      • Metrobank
    • G-Cash (direct Globe-to-Globe or through Globe Business Centers)
    • PayPal E-mail Payment
    • Cash on Pick-up (when arranged)
     
    The Payment Selection will appear when you checkout your order/s. Once orders are processed you will be notified with the proper information to make payment.

    For PayPal E-mail Payments, store administrator will send you a PayPal Invoice E-mail with payment details.

     

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    Do you offers pick-ups?

    A: Pick-ups are arrange only when the store administrator is available. Please note that use of a courier or shipping is still the primary method of receiving your purchased item/s. The store administrator is providing this option only on unique cases, usually on very valuable items, and in pre-arranged locations. Please be considerate and not demanding. You must have an arrangement first through e-mail with the store admin before you select this option.

    Are your books brand new? Used? What's the meaning of "minor shelf wear"?

     

    A: We do our best to describe each item as accurately as we can. Books posted on Avalon.ph may have the following phrases describing the condition:
    • Brand New - If the item is brand new, it will be specifically mentioned in the item description.
    • vg- condition (or good+, etc) - this is the standard condition where we state a well-maintained, probably even unread used book. If there are significant markings we include them in our item description.
    • Overstock - these books are technically brand new. After a book has been published and in the retail book stores for a while, unsold copies are returned to the publisher in order to make room for new books. The publishers often mark these books and is now considered an 'overstock'. They may have markings like a black line or dot under the book. We always include "unread overstock copy" if the item is such.
    • minor shelf wear - this is a "catch-all" phrase that we use to avoid any dispute with regards to condition. Sometimes a book may be bumped during transit or handling, etc. These are minor and if flaws are more significant we try our best to mention them.

     

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    What shipping services do you use and how much are the rates?

    A: Avalon.ph uses Gryffon, GrabExpress, 2GO and LBC for its shipping services. Rates vary depending on location and sometimes weight.

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    My country isn't showing up in the registration, do you accept International orders?

    A: Due to issues with the Philippine Post Office such as delays, lost packages and damaged goods, we are no longer accommodating International orders except the U.S.A.. However, some conditions still apply:
    • We can carefully coordinate through email the terms and conditions if you really want us to ship to your country.
    • For shipping to USA and other countries, as much as it is good practice to offer refunds in case of lost packages, we cannot offer this at the moment.
    • Unfortunately, even if items are insured, the PH Post Office can make it a very, very difficult transaction.
    • Allow 1-2 weeks for us to process your order, because the PH Post Office can come up with varying rates. Even if we package the item ready for shipping, sometimes they still offer "weird" rates. Do give us a few days to sort things out and give you a more accurate shipping rate. We do not want to overcharge you, yet we also do not want to undercharge.
    • We have good experience with shipping orders to the USA. However, we do not want to relax the terms and it will still be "at your own risk".
    • The safest method shipping to countries other than the USA is through LBC Express (International). Please email us about this option.

     

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    Can you buy my used or well-kept books?

    A: Unfortunately we don't. In rare cases, we do but only on deals that are hugely disadvantageous to the seller simply because they are leaving the country or need emergency cash. Imagine pricing your books at 90-95% off retail price then it is possible (yes it happened a few times before).

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    The Discount Coupon I used during checkout isn't working, why is this so?

    A: Either the discount coupon is a one-time only use or it already expired. Please check with the website for more information.

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    How does the Avalon Gems (Reward Points) works?

    A: Currently, there are two ways to earn Avalon Gems (Reward Points):
    • Purchasing. For every purchase you make, there is a corresponding rewards point (Gems) attached to the product. The amount stated in the product description will be earned once order has been processed and transaction becomes fulfilled (payment received).
    • Referral points. Reward Points (Gems) are awarded only once per referred customer, and only if the referred customer makes a purchase during the visit to the store that was initiated by clicking on the referring link. You can use the 'Tell a Friend' link to refer an item to a potential buyer.

    For more details about Avalon Gems (Reward Points), please click here.

     

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    How can I create a Gift Registry on Avalon.ph?

     

    A: When creating a Gift Registry, log-in to your account and click Create New Registry. Enter the necessary details, then shop like you would normally do. You can create a gift registry for any occasion such as Christmas, Birthday, or simple a personal wish list.

    Gift Registry Sample

    While browsing for products, you do not "Add to Wish List" but click on "Add to Cart". The system will ask if you want to add the item to your newly created Gift Registry. Confirm and repeat for every product you want added.

    To summarize the process:
    • Log-in
    • Manage Gift Registry
    • (if you don't have one) - Create New Registry
    • Enter the details
    • You can now start Adding Product for the >Gift Registry.
    • Remember- "Add to Cart" is the key for entering items to the Gift Registry. When you do that, a button saying Add to Registry will appear (click on that)
    You may add, view, edit and Notify Friends of your Gift Registry in the Manage Gift Registry section. If you prefer to post the URL link of your Registry, just copy and paste the URL code in the Edit Settings option while managing your registry.

     

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    How can I be an affiliate of Avalon.ph?

    A: Currently, the affiliate program is still undergoing testing. If you are interested to apply, please send details through the Contact Us link.

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    Who do I contact if I have more questions?

    A: You may use our contact us page to send in your inquiries. You may also e-mail us at: support (at) avalon (dot) ph.


    Other contact details, but may not be always attended, are as follows:

    Landline: (632)-952-6332 (best time to call between 3:00pm to 7:00pm, every day)

    Mobile Number: 0917.972.1831 (Globe)

    The best way is still through the contact us page. However, do feel free to contact us through the other information provided. When attended, I will be very glad to answer your questions.

     

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    ... ?

    The Discount Coupon I used during checkout isn't working, why is this so?

    A: Either the discount coupon is a one-time only use or it already expired. Please check with the website for more information.

     

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    Last Updated: 22 August 2011